Canadian airlines will be billed $790 per customer complaint resolved, transportation agency proposes

The Globe and Mail (September 19, 2024) -- Airlines will be billed $790 for every customer complaint the industry regulator resolves – whether in the passenger’s favour or not, according to a proposal from the Canadian Transportation Agency.

The CTA has opened a one-month consultation on the proposed charges, which would apply to valid customer complaints that have been processed and closed by the agency.

https://www.theglobeandmail.com/business/article-airlines-will-be-billed-790-per-customer-complaint-resolved-in