Mike McCormick of Travel Again Advisory, moderating a panel at the CAPA Event in LATAM:
Aviation is increasingly transitioning away from a static, product-oriented model of retailing to one that is dynamic, contextual and personalised to the customer. At the same time, the customer journey continues to undergo a transformation, changing the way that travellers interact with their service providers both online and off.
How are regional carrier's progressing with the transition to new industry standards like NDC and One Order?
Can the transition to dynamic offers be aligned with greater demand for self-service and technology-augmented travel solutions?
What is the role of partnerships with technology providers, travel aggregators and other third-party firms to implement and manage dynamic retailing?
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